You are happy when your users are happy. You are satisfied when your users are satisfied. This is what performance testing is all about. It’s not mere a question of load times and responsiveness. What’s really in your heart is: Will this software meet the expectations of my users?
Our team at SoftGetix understands this very well, and thus we consider performance testing strictly through the lens of User Experience. Better the user experience better is the performance, that’s it.
Let’s put it in another way, if your software crashes or pages take infinitely long time to load then this will surely annoy your precious users. Also you might lose many of them. Such a software is useless and even harmful for the growth of your business. It needs improvement in the performance, no doubt.
We take millions of data points to track performance continuously, even in developing stages. What this does is make developing team aware whether the recent changes to the code are improving or distracting from user experience. Point is simple that your performance strategy needs to be more holistic than simply looking at the load time of pages. It should be mindful of entire user experience.
The Big Picture:
Performance may mean one thing to you but another thing to your user. You may think less load time of pages mean better performance but your users feel the other way. They feel that getting useful information fast is actually better performance. They are not having stopwatches in their hands while waiting for pages to load for them. In reality they are staying there in order to wait for the software to do something useful. From server standpoint it may look pages are super fast, but it might be because of the result of forcing your customer’s device to do extra processing. So what’s happening in the real world is that load time of pages is way longer than that being showed in test results. Your users are feeling like they are wasting time and you on the other hand aren’t even aware of it. Such a bad strategy to push the processing to the client’s device deeply damages the user experience.
In some cases you might need to do this but you must take the impact on perceived speed into account during testing. Bottom line is: Examine performance from user’s viewpoint, not the server’s.
The Big Picture is knowing what your users care about? And then testing your software in such an environment and strategy that it will yield realistic results. Without it, product owners can only guess at the quality of the solution their business is providing.
Performance testing gives you confidence that the product in which you’ve spent hundreds or even thousands of dollars on is performing as well as you have hoped. It’s the key to find how well is your software built and how well its output is. Is it built to the highest possible standards that you could achieve or not? Will it be pleasing to users?
Along with answering these, performance testing saves you from experiencing really big problems. Troubles that might arise just after delivery of the newest version of your product. And the fruit is that you earn trust of your customers. They know it that the products they are going to get from you, are surely gonna be perfect and flawless.
Further if you wish have a talk with our performance testing experts, feel free to leave us a message!